Privacy Policy

1. Introduction

Line Surveying Limited (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal data when you:

• Visit our website (www.linesurveying.uk)
• Submit a contact form or quotation request
• Communicate with us by phone or email
• Engage our surveying services

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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2. Who We Are

Line Surveying Limited

128 City Road

London

EC1V 2NX

United Kingdom

Email: hello@linesurveying.uk

Phone: +44 (0)20 4615 4666

We are the data controller responsible for your personal data.

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3. What Personal Data We Collect

We may collect and process the following information:

Information You Provide Directly

• Name
• Email address
• Telephone number
• Company name
• Property address
• Project details
• Any information included in messages or attachments

Information Collected Automatically

When you visit our website, we may collect:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on pages
• Referring website

This is typically collected via analytics tools.

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4. How We Use Your Information

We use your personal data to:

• Respond to enquiries
• Provide quotations
• Deliver surveying services
• Communicate regarding projects
• Send invoices and contractual documents
• Improve our website and services
• Comply with legal obligations

We do not sell your data to third parties.

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5. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Contract – To provide surveying services or prepare quotations
• Legitimate Interests – To respond to enquiries and improve our services
• Legal Obligation – To comply with accounting and regulatory requirements
• Consent – Where required (e.g. marketing communications)

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6. Data Sharing

We may share your data with:

• Professional advisers (accountants, legal advisers)
• IT service providers and website hosting providers
• Payment processors
• Surveying or technical partners (only where necessary for project delivery)

All third parties are required to respect the security of your personal data.

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7. Data Retention

We retain personal data only for as long as necessary to:

• Deliver services
• Fulfil contractual obligations
• Comply with legal and accounting requirements

Project records and financial documentation may be retained for up to 6 years in line with UK statutory requirements.

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8. Data Security

We implement appropriate technical and organisational security measures to protect personal data against:

• Unauthorised access
• Alteration
• Disclosure
• Loss or destruction

Access to personal data is restricted to authorised personnel only.

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9. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request erasure of your data
• Object to processing
• Request restriction of processing
• Request data portability
• Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO website: https://www.ico.org.uk

To exercise your rights, contact: hello@linesurveying.uk

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10. Cookies

Our website may use cookies to:

• Improve user experience
• Analyse website performance
• Enable essential website functionality

You can control cookie preferences through your browser settings.

(A separate Cookie Policy can be provided if required.)

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11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

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12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

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13. Contact Us

If you have any questions regarding this Privacy Policy or your personal data, please contact:

Line Surveying Limited

Email: hello@linesurveying.uk

Phone: +44 (0)20 4615 4666